Beta — All HardCoded courses and certificates are free during our beta period. NQF qualifications are subject to accreditation and are not yet available. Pricing will apply after launch.

Help Center

Everything you need to succeed on the HardCoded platform. Browse our knowledge base or contact support.

Email Support

Need personalized help? Send us an email and we'll respond within 24 hours.

Community Support

Join our Discord community to connect with other South African developers.

Getting Started Guide

New to HardCoded? Learn how to set up your account and start your coding journey.

Creating Your Account

Sign up at /register with your email address. You'll receive a verification email to activate your account. Once verified, you can enroll in any of our free courses.

Enrolling in Your First Course

Browse available courses at /courses. Click on a course to see its curriculum, then click "Enroll for Free" to get started. You'll immediately have access to all course content.

Navigating the Dashboard

Your dashboard shows enrolled courses, recent progress and quick links to continue learning. The sidebar displays your current course modules and lessons. Green checkmarks indicate completed lessons.

Completing Lessons

Each lesson contains text explanations or interactive coding challenges. For reading lessons, the Mark Complete button appears after you have had a chance to read through the material — take your time and scroll through the full lesson. Some lessons also require passing an assessment to continue.

How to Submit Code Challenges

Learn how to write, test and submit solutions to coding challenges.

Using the Code Editor

Our code editor supports syntax highlighting for Python, JavaScript, C#, Java, PHP and TypeScript. Write your code in the editor and use Ctrl+Space for autocomplete suggestions.

Running Tests

Click "Run Tests" to execute your code against sample test cases without submitting. This lets you debug and verify your solution before final submission. Test results show expected vs actual output.

Submitting Solutions

When ready, click "Submit Solution" to run your code against all test cases including hidden ones. You'll see your score and whether you passed. Successful submissions earn points for the leaderboard.

Understanding Test Results

Test results show: ✅ Passed (output matches expected), ❌ Failed (output doesn't match), ⏱️ Time Limit Exceeded, or 💾 Memory Limit Exceeded. Read error messages carefully to debug.

Troubleshooting Common Errors

Solutions to frequently encountered problems.

Compilation Errors

Check for syntax errors, missing semicolons, or incorrect brackets. The error message usually indicates the line number. For Java/C#, ensure your class names match the requirements.

Runtime Errors

Common causes: division by zero, null/undefined references, index out of bounds. Use console.log() or print() statements to debug. Check edge cases like empty inputs or negative numbers.

Time Limit Exceeded

Your code took too long to execute (>5-10 seconds). Optimize your algorithm - avoid nested loops where possible, use efficient data structures and check for infinite loops.

Wrong Answer

Your code runs but produces incorrect output. Read the problem statement carefully, check for off-by-one errors, test with the sample inputs and consider edge cases you might have missed.

Lesson Won't Unlock

Some lessons require passing a previous assessment. Look for 🔒 locked lessons and complete the required assessment with at least 70% to unlock subsequent content.

Mark Complete Button Not Appearing

For reading lessons, the Mark Complete button is intentionally hidden until you've spent enough time on the page. Scroll through the full lesson and give yourself time to read — the button will appear automatically once you've had a chance to go through the material. This cannot be skipped, as it ensures you get the most out of each lesson.

Understanding Assessments & Progression

How our assessment system works and how to progress through courses.

What Are Assessments?

Assessments are coding challenges that verify you've mastered the material before moving forward. Unlike optional practice challenges, you must pass assessments to unlock the next lessons.

Passing Requirements

You need at least 70% to pass an assessment. This means passing 70% of the test cases. You can retry assessments as many times as needed - there's no penalty for multiple attempts.

Retaking Assessments

If you don't pass on your first try, review the lesson content and try again. Each attempt helps you learn. Your best score is saved and displayed on your progress page.

Course Completion

Complete all lessons and pass all assessments to finish a course. You'll earn a certificate of completion that you can share on LinkedIn or your resume.

Account & Enrollment FAQs

Frequently asked questions about accounts and course enrollment.

Are courses really free?

Yes! All courses marked as "FREE" are completely free to access. You can enroll, complete lessons and earn certificates at no cost. Premium features may be added in the future.

Can I enroll in multiple courses?

Absolutely! Enroll in as many courses as you like. Your dashboard will show all enrolled courses and you can learn at your own pace across multiple languages.

How do I track my progress?

Visit your dashboard to see progress for each enrolled course. The course sidebar shows completed lessons with checkmarks. Your profile displays total points earned and leaderboard ranking.

Can I download course content?

Course content is designed for online learning to ensure you always have the latest version. However, you have lifetime access to re-watch videos and review material anytime.

How do I reset my password?

On the login page, click "Forgot Password". Enter your email address and we'll send a password reset link. Follow the link to create a new password.

Referral Programme

Earn points and achievement badges by inviting others to learn on HardCoded.

How Referrals Work

Every HardCoded student has a unique referral link on their dashboard. Share this link with friends, classmates or colleagues. When someone registers using your link, you earn 100 referral points automatically. There is no limit to how many people you can refer.

Finding Your Referral Link

Log in and go to your dashboard. Your referral card displays your unique link (e.g. hardcoded.co.za/register?ref=yourname). Click the copy button to copy it to your clipboard, then share it via WhatsApp, email, social media or anywhere else.

Referral Points

You earn 100 referral points for each person who registers using your link. Points are awarded instantly when the new student completes registration. Your total referral points are displayed on your dashboard referral card.

Achievement Badges

Reach referral milestones to unlock achievement badges and bonus XP. Your first referral earns the First Referral badge (50 XP). Refer 5 students for the Referral Pro badge (100 XP), 10 for Referral Master (200 XP) and 25 for Referral Legend (500 XP). Badges appear on your profile for everyone to see.

What Can I Do With Referral Points?

Referral points are tracked on your dashboard and reflect your contribution to the HardCoded community. We are building a redemption system that will let you use points towards certificate credits and other rewards. Stay tuned for updates.

Rules & Fair Use

Each person can only be referred once. You cannot refer yourself. If referral processing encounters an issue, the new student will still be registered successfully. Referral points are separate from course XP but both contribute to your profile.

Certificates & Verification

How to earn, share and verify HardCoded course completion certificates.

How to Earn a Certificate

Complete 100% of all lessons in a course and pass all required assessments. Your certificate is automatically generated and appears in your dashboard. Certificates include your name, course details, completion date and a unique certificate number.

Verifying a Certificate

To verify any HardCoded certificate, visit hardcoded.co.za/verify and enter the certificate number (e.g., HC-2026-000001). Our system validates it against our secure database in real-time. You can also click any certificate URL to view and verify it.

Sharing Your Certificate

Each certificate has a unique public URL like hardcoded.co.za/certificates/HC-2026-000001. Share this URL on LinkedIn, your resume, or with employers. Anyone can view and verify your certificate without logging in.

Certificate Security

Every certificate includes a SHA-256 cryptographic hash for authenticity verification. This ensures certificates cannot be forged or tampered with. Our verification system uses blockchain-inspired technology for maximum security.

What Employers See

When employers verify your certificate, they see your full name, course title, completion date, certificate number and a verified badge. The certificate page clearly states the skills demonstrated and includes course level and language.

Downloading Certificates

Certificates are available as web pages with unique URLs for easy sharing and verification. PDF download functionality will be added soon. For now, you can print the certificate page or share the verification URL.

Platform Tools

Personal features built into the platform to support your study sessions.

Personal Notes

The notebook icon in the bottom-left corner of every page opens your personal notepad. Use it to jot down commands, concepts, or anything worth remembering as you work through lessons. Your notes are automatically saved to your account as you type — there is no save button. They are synced across all your devices and are visible only to you. No one else, including HardCoded staff, can read your notes.

How Notes Are Stored

Your notes are stored securely in the HardCoded database, linked to your account. They are protected by the same authentication that protects the rest of your account — only you can access them when logged in. We do not share, sell, or read your personal notes. If you close your account, your notes are deleted along with your account data.

Dark Mode

Click the moon icon in the top navigation bar to switch to dark mode. Click the sun icon to switch back to light mode. Your preference is saved in your browser and will be remembered the next time you visit. If your device or browser is already set to prefer dark mode, HardCoded will match it automatically on your first visit.

Feedback Widget

The chat bubble icon in the bottom-right corner lets you send feedback directly to the HardCoded team at any time. Use it to report bugs, suggest features, or flag anything that feels off. We read every submission.

Code Execution Limits & Best Practices

Understanding code execution limits and optimization tips.

Execution Time Limits

Python, JavaScript, PHP, TypeScript: 5 seconds. Java, C#: 10 seconds. If your code exceeds these limits, optimize your algorithm or reduce computational complexity.

Memory Limits

Python, JavaScript, PHP, TypeScript: 256 MB. Java, C#: 512 MB. Avoid creating unnecessarily large data structures. Use generators/iterators for large datasets when possible.

Input/Output Format

Read input using: Python (input()), JavaScript (readline()), Java (Scanner), C# (Console.ReadLine()), PHP (fgets(STDIN)). Print output using the standard print/console functions.

Optimization Tips

Use appropriate data structures (hash maps for lookups, arrays for sequential access). Avoid nested loops when possible. Cache repeated calculations. Consider time complexity: O(n) is better than O(n²).

Supported Language Versions

We support modern, stable versions of Python 3, JavaScript, Java, C#, PHP and TypeScript with all current language features you need for professional development.

Still need help?

Can't find what you're looking for? Our support team is here to help.