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A practical course for anyone moving into a Business Analyst role on a South African tech delivery team. Covers what a BA does day-to-day across SA banks, insurers, telcos and the public sector, how to elicit and document requirements that engineering teams can actually build from, BPMN 2.0 process modelling, user stories with strong acceptance criteria, working as a BA in Scrum and SAFe teams, the tools you will use on day one (Jira, Confluence, Lucidchart), the tech-context skills that separate generalist BAs from tech-delivery BAs (API requirements, data and BI work, security and compliance, operability) and a full end-to-end capstone built around a fictional SA bank digitising its small-business loan application. Maps to the BABOK framework and prepares you for ECBA certification.
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The BA role across SA industries (banking, insurance, telco, public sector), how it differs from Product Owner, Project Manager and Systems Analyst, a typical day in the life, the SA career ladder with salary bands and a one-page tour of the BABOK knowledge areas. 6 lessons.
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12 minutes
10 minutes
Identifying every stakeholder with RACI and onion-diagram techniques, plotting them on a power-interest grid, planning and facilitating a 60-minute requirements workshop, structured questioning techniques (open, closed, probing, the five whys) and de-escalating stakeholder conflict. 7 lessons.
12 minutes
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The difference between eliciting and gathering, interview technique, job shadowing and observation, document analysis (policies, regulator returns, existing system specs), brainstorming and affinity diagrams, prototyping for elicitation and when to use surveys. 8 lessons.
8 minutes
12 minutes
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9 minutes
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10 minutes
Functional vs non-functional requirements, BPMN 2.0 deep-dive (tasks, gateways, pools, swim lanes), use case writing in standard form, basic ER diagrams with entities and cardinality, user journey maps, decision tables and SQL for BAs (reading SELECTs with JOINs). 9 lessons.
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Structuring a Business Requirements Document for an SA initiative, writing a Functional Requirements Specification engineers can build from, INVEST-compliant user stories, Given/When/Then acceptance criteria, traceability matrices from business need to test case and version control on requirements docs. 7 lessons.
11 minutes
11 minutes
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Scrum essentials with the BA contribution to each ceremony, backlog refinement and story splitting, working with Definition of Ready and Definition of Done, SAFe at the level SA enterprises expect in interviews and Kanban for BAU/ops contexts. 7 lessons.
10 minutes
11 minutes
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9 minutes
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UAT planning and execution, validating delivered solutions against original business need, Jira fundamentals (issues, sprints, JQL), Confluence page hierarchies, BPMN tooling with Lucidchart and draw.io, building a BA portfolio and a roadmap to ECBA, CCBA and CBAP certifications. 7 lessons.
11 minutes
9 minutes
11 minutes
10 minutes
9 minutes
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The skills that separate a generalist BA from a tech-delivery BA. Translating business requirements into technical specifications, specifying APIs and integrations, data and BI requirements work, security and compliance requirements, the product-vs-project BA distinction and operability requirements that DevOps and SRE teams will actually use. 7 lessons.
13 minutes
12 minutes
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End-to-end BA case study. Aurora Bank (fictional SA mid-tier) wants to digitise its small-business loan application (currently paper-based, 14-day turnaround, 30% abandonment) into a 48-hour digital flow. 6-step PROJECT capstone: stakeholder register and engagement plan, elicitation plan, BPMN as-is and to-be diagrams, 10 prioritised user stories with acceptance criteria, one-page BRD plus traceability matrix and a 5-minute recorded walkthrough with self-reflection.
240 minutes
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